Technical Support Specialist I - Mex

PURPOSE
ESSENTIAL DUTIES & RESPONSIBILITIES
- Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:
- WEXNET
- SpeedShip
- WorldShip
- ShipRush
- Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
- Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
- Troubleshoot basic hardware issues.
- Test bug fixes and enhancements.
- Redirect or escalate problems as appropriate.
- Respond to inquiries in a timely manner, adhering to procedure and protocol.
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- MS Office to include Excel, Word, Outlook.
- Computer hardware and software.
- Adaptable.
- Attention to detail.
- Good communication skills, both verbal and written.
- Excellent collaboration skills.
- Time management skills.
- Ability to prioritize.
**QU...