Technical Support Specialist

Responsibilities

EDI FACT Management:

• Implement, maintain, and troubleshoot Electronic Data Interchange (EDI) systems, including the FACT EDI system.
• Coordinate with internal teams and external trading partners to ensure smooth data exchange through EDI formats (e.G., X12, EDIFACT).
• Monitor EDI transactions to ensure accuracy, completeness, and timeliness of data flow.
• Work on data mapping, error resolution, and system integrations related to EDI transactions.

SSRS Report Development:

• Design, develop, and maintain complex SSRS reports to support business intelligence and analytics requirements.
• Write SQL queries and stored procedures to retrieve data for SSRS report generation.
• Troubleshoot report performance issues and optimize report execution.
• Ensure proper documentation and version control for all SSRS reports.

Power BI Report & Dashboard Creation:

• Develop interactive and visually compelling Power BI reports and dashboards to support data-driven decision-making.
• Collaborate with business users to define report requirements and deliver actionable insights.
• Integrate data from multiple sources (e.G., SQL, Excel, EDI systems) into Power BI for enhanced reporting.
• Monitor and maintain Power BI reports and dashboards to ensure they meet business needs.

Data Analysis & Reporting:

• Analyze large datasets to identify trends, anomalies, and actionable insights.
• Provide recommendations based on data analysis to improve business processes, efficiency, and decision-making.
• Generate and distribute regular business performance reports to stakeholders.
• Assist with ad-hoc reporting requests and analyses.

Problem Solving & Debugging:

• Identify bottlenecks, bugs, and devise solutions to mitigate and address issues.
• Conduct code reviews and follow best practices for software development.

Technical Support & Troubleshooting:

• Act as a key point of contact for diagnosing and resolving application issues.
• Work closely with internal teams and external customers to troubleshoot and resolve technical problems.
• Document resolutions, FAQs, and common issues in a support knowledge base.

Customer & Stakeholder Interaction:

• Provide exceptional customer support via email, phone, or ticketing systems.
• Translate technical issues into understandable solutions for non-technical users.
• Gather user feedback to improve product features and performance.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Required Skills

5 - 7 years of hands-on experience with C#, ASP.NET MVC, .NET Core/.NET Framework.

Strong proficiency in at least one programming language (e.G., C#.NET, VB.NET).

Strong proficiency in RESTful APIs and Integration with third party tools. Strong proficiency in OOP, design patterns, and version control tools (e.G., Git).

Strong knowledge of SQL and experience working with databases like MySQL, MS SQL Server, IBM DB2, Oracle, etc.

Preferred Skills

Exposure to cloud platforms (Azure) other cloud platforms is a plus.

Knowledge of JavaScript, jQuery, Angular or React is a plus.

Experience with Agile/Scrum methodologies.

Familiarity with DevOps tools (CI/CD pipelines, Azure DevOps, Jenkins).

Prior experience in a technical support or client-facing role. Knowledge of unit testing and automation frameworks