Technical Support Specialist

About the team and role

Global Fraud Solutions

Customer/Application Support Specialist – Global Fraud Solutions

Working under the guidance of the Customer Support Manager this role is focused on customer support needs and part of a customer-oriented, product-informed, technical-skilled professional team whose purpose is to provide an in-depth level of Investigation into customer issues related to the product and the ecosystem where it operates. The role also requires automation experience in order to help promote self-service capabilities, automate customer support processes and enable more efficient incident resolutions.

What you will do

• Provide excellent customer service by logging, investigating, and resolving queries across our product suite in Fraud system via email, phone, and chat.
• Participate in a global support team operating on a rotational schedule across APAC and EMEA time zones.
• Participate in ...