Technical Support Specialist L1 / Robot Help Desk Technician

Overview

Technical Support Specialist L1 / Robot Operations Support Engineer

Join the innovative team at Relay Robotics as a Help-Desk Agent, where you'll play a crucial role in providing highly reliable robotic service to our customers around the world. This position offers the chance to work at the forefront of robotics technology, providing remote support to ensure rapid issue resolution and high customer satisfaction.

Responsibilities

• Operational Monitoring: Continuously monitor robot diagnostics to ensure smooth operations and identify problems before they impact the customer.
• Customer Interaction: Provide assistance via phone or instant messaging, connecting with customers to gather data on issues they have reported and to guide them to resolution.
• Data Collection: Capture information in our ticketing system on the reported issues, time/date and other activities and circumstances, to help in understanding the problem an...