Technical Support Specialist L1

We are seeking a highly motivated and customer-focusedTechnical Support Specialist (L1) to join our growing Customer Success team. You will be the first point of contact and a trusted partner to our clients, ensuring they get the most out of our cutting-edge, ERP-integrated B2B e-commerce platform.

This is a fully remote position, open to candidates across Canada, with a preference for applicants based in the Winnipeg area.

We are looking for someone who is genuinely excited to partner with customers to untangle technical challenges. If you have a passion for investigation and problem-solving, but your true motivation is seeing a client successfully served, you're the right fit.

What You'll Do

As a Technical Support Specialist, your focus will be on resolving customer issues quickly and efficiently, contributing directly to client satisfaction and retention. Your responsibilities will include:

• Front-line support: Act as the first point of co...