Technical Support Specialist

Job Context

As a Technical Support Specialist, you'll play a key role within our Tier 3 Customer Support team, acting as one of our go-to experts for BigChange's suite of software products.
You'll be the person our Tier 2 specialists turn to when they need deeper technical insight - diagnosing complex issues, uncovering root causes and delivering clear, high-quality solutions that truly make a difference for our customers.
In this role, you'll handle advanced escalations, work closely with cross-functional teams and contribute to continually improving the support experience. If you love problem-solving, collaboration and being the expert others rely on, this is your chance to make a real impact.
Location: Leeds, LS15

What You'll Do

• Efficiently manage and prioritise a high volume ticket workstream via case work (and occasional live phone/chat work to meet business needs) and collaborate with customers to identify and resolve software-rela...