Job Description
We’re seeking an experienced Desktop Support Specialist to support 150–200 onsite users—including the CEO—while also contributing to remote support for over 5,000 employees across 25 offices. This role is 100% onsite and serves as the primary IT presence in the Dulles office, providing roughly 60% local support and 40% remote support.
What You’ll Do
+ Deliver Level 1 & 2 technical support via walk‑up, phone, chat, and email.
+ Resolve desktop, software, connectivity, and M365-related issues for local and remote users.
+ Document incidents in Zendesk (transitioning to Halo) and escalate when needed.
+ Act as the onsite technical liaison and trusted IT resource for all users.
+ Train users on hardware/software and maintain internal knowledgebase documentation.
+ Troubleshoot Windows 10/11, Teams, Outlook, OneDrive, SharePoint, Intune, and Entra ID issues.
+ Support DNS/DHCP troubleshooting, network access issues, and endpo...
What You’ll Do
+ Deliver Level 1 & 2 technical support via walk‑up, phone, chat, and email.
+ Resolve desktop, software, connectivity, and M365-related issues for local and remote users.
+ Document incidents in Zendesk (transitioning to Halo) and escalate when needed.
+ Act as the onsite technical liaison and trusted IT resource for all users.
+ Train users on hardware/software and maintain internal knowledgebase documentation.
+ Troubleshoot Windows 10/11, Teams, Outlook, OneDrive, SharePoint, Intune, and Entra ID issues.
+ Support DNS/DHCP troubleshooting, network access issues, and endpo...
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