Job Description
Your role
As Technical support specialist, you will play a vital role in assisting technicians and distributors with troubleshooting, problem-solving, optimizing the use of industrial equipment. You will assist customers in the field when required. You will conduct trainings for the technicians based on the installed base. You will report to the Operations Manager CSO (Service & Optimization department).
You Will- Provide technical support and problem solving to technicians or other stakeholders. Escalate timely to product company if necessary.
- Evaluate warranty cases and high-cost breakdowns and take mitigating actions in collaboration with the service manager.
- Assist in troubleshooting to technicians on site via multiple channels.
- Escalate reoccurring issues to Product Company for further troubleshooting.
- Deliver training to technicians and distributors to ensure skill development and product knowledge.
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