Technical Support Specialist

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Responsibilities

• Manage incidents in the ticketing system.
• Provide technical support for WIFI, applications, internet services, UPS, printers, gaming terminals, and CCTV.
• Escalate issues to relevant teams and follow up on resolutions.
• Maintain IT asset records, including tagging, storage, and tracking.
• Generate IT service desk reports and endorsements.

Qualifications

• Bachelors degree in Information Technology, Computer Science or a related field.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA) or similar are highly desirable.
• Minimum of 3-5 years of experience in technical support, IT helpdesk or a similar role.
• Proven experience in troubleshooting hardware, software and network iss...