Technical Support Specialist

KEY RESPONSIBILITIES:

• To understand client(s) process’ requirements and equipment’s’ interface.

• To work on issue(s) and root cause(s) analysis for assigned QI(s).

• To close loop with functional group for issue solution.

• To routinely review with assigned Key/Focus account customer(s) and follow up on
technical subjects (new request + issues).

• To extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing.

• To participate into the product beta site evaluation to follow and feedback actual
evaluation result onsite.

• To handle and follow up on escalating issues or tasks forces.

• To participate and follow handler’s evaluation to reach project’s success and pro
vide weekly updates to top management.

• To participate with the team for trouble shooting complex issues, mos...