Technical Support Specialist

Overview

The employer is a large organisation operating in the semiconductor industry. They are well-established and recognised for their innovative solutions and commitment to excellence in their field.

Great opportunity for growth. Attractive package and benefits.

Responsibilities

• Understand customers' process requirements and equipment interfaces.
• Perform issue analysis and identify root causes for assigned quality issues.
• Collaborate with functional teams to implement and close solutions.
• Conduct regular technical reviews with key accounts and follow up on new requests or ongoing issues.
• Gather, extract, and maintain relevant technical data that supports customer processes and equipment development.
• Participate in product beta evaluations and deliver on-site performance feedback.
• Manage and follow up on escalated issues and task forces.
• Support handler evaluations, contribute t...