Job Description

KEY RESPONSIBILITIES:

  • To understand client(s) process’ requirements and equipment’s’ interface.
  • To work on issue(s) and root cause(s) analysis for assigned QI(s).
  • To close loop with functional group for issue solution.
  • To routinely review with assigned Key/Focus account customer(s) and follow up on technical subjects (new request + issues).
  • To extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing.
  • To participate into the product beta site evaluation to follow and feedback actual evaluation result onsite.
  • To handle and follow up on escalating issues or tasks forces.
  • To participate and follow handler’s evaluation to reach project’s success and pro vide weekly updates to top management.
  • To participate with the team for trouble shooting complex issues, mostly multi-dis ciplinary issues.
  • To t...

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