Job Description
Responsibilities
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Provide clear and concise day-to-day hardware and software technical support for our employees across North America. Including Mac and Windows laptop troubleshooting, SaaS configurations and administration, and implementing permanent solutions to recurring technical issues.Hardware and software installation and configuring, including the creation of computer and SaaS accounts for employee new hires and departures.Utilize and update internal trouble ticketing system with a clear breakdown of steps taken resolve the user issue, providing clear, supportive, and ongoing communication with the user throughout the ticket lifecycle.New employee technical orientation, demonstrating to the user our hardware, SaaS offerings, and technical support portals.Escalate issues to the proper level/areas of support when necessary.In addition to the job responsibilities, the ideal candidate must possess the following ...
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