Technical Support Specialist

Overview

Join a global leader in logistics analytics and supply chain intelligence. Our platform processes massive datasets to help the world's largest enterprises optimize their global spend and recovery. We are looking for a Technical Support Specialist .

Responsibilities

Intake & Technical Assessment

• Serve as the primary intake point for bugs, defects, enhancements, and development requests.
• Assess incoming issues for severity, impact, urgency, and scope.
• Categorize and prioritize work based on business impact, client commitments, and engineering capacity.
• Recreate and/or verify end-user bug reports to ensure accuracy and clarity before they enter the dev queue.

Triage & Workflow Management

• Break down complex requests into clear, actionable tasks or tickets with specific acceptance criteria.
• R...