Job Description
Description
• Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets.
• Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms.
• Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills
• Install, configure, and maintain desktop systems, applications, and peripheral devices.
• Escalate complex or unresolved issues to appropriate IT teams or vendors.
• Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management).
• Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom applications, RSA, Okta, JIRA, SharePoint, etc.
• Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc.
• Participate in IT projects such as system upgrades, rollouts,...
• Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets.
• Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms.
• Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills
• Install, configure, and maintain desktop systems, applications, and peripheral devices.
• Escalate complex or unresolved issues to appropriate IT teams or vendors.
• Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management).
• Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom applications, RSA, Okta, JIRA, SharePoint, etc.
• Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc.
• Participate in IT projects such as system upgrades, rollouts,...
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