Technical Support Specialist

Job Description

Technical Support Specialist

Please submit your application at:

About the Role

At eCatholic, we don't just resolve tickets; we empower the Church through technology. We are looking for a Technical Support Specialist to join our 100% remote team. This isn't a churn through the queue role. We need a proactive problem-solver who can navigate the technical nuances of our Engagement Platform while providing a WOW experience on every interaction.

You will be the face (and voice) of eCatholic across our three main channels: Email, Phone, and Live Chat. Beyond troubleshooting, you will act as a guide-identifying opportunities where a customer could be using our tools more effectively and providing the extra mile insights that help them succeed before they even realize they need the help.

This role lives in the Support organization and reports to eCatholic's Director of Customer Success.

What You'll Be Doi...