Technical Support Specialist

About our client

Our client delivers high-touch telephony and connectivity support for multi-site, customer-facing businesses. Their environment is fast-paced and outage-sensitive, requiring strong technical judgment and the ability to troubleshoot complex, multi-vendor issues across voice, internet, and on-site network infrastructure. Theyre looking for a Tier 2 specialist who can independently diagnose issues end-to-end and confidently guide both technical and non-technical stakeholders through resolution.

Role summary

Provide white‑glove Tier 2 support, configuration assistance, and root‑cause analysis across an enterprise telephony and store‑network stack: PBX/VoIP, LTE primary/backup internet, routers (e.g., Cradlepoint/InHand), Caller ID, DVR, antennas, and local site networks.

Advanced troubleshooting & resolution

• Act as the escalation point for voice, network, and LTE connectivity incidents (hardware, config,...