Technical Support Specialist

Technical Support Specialist (CheckWriter Software)

Job Summary

The Technical Support Specialist is responsible for receiving client calls and assisting with both hardware and software-related concerns. The role involves providing post-onboarding support for clients using the CheckWriter application, diagnosing and resolving technical issues, and ensuring seamless customer experiences through efficient and professional service.

Key Responsibilities

• Act as the first point of contact for client inquiries via phone, email, or remote session.
• Provide technical assistance and troubleshooting for software and hardware issues related to the CheckWriter and Business Check applications.
• Conduct on-site client visits for software installation, system configuration, and issue resolution.
• Perform application and printer installations, including setup for both local and network environments.
• Debug EB applicati...