Technical Support Specialist – Payments Platform

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.

As a part of our continuous growth we are looking for a Technical Support Specialist, who will be serving as the front-line resolver for our clients. You'll focus on initial contact, triage, and rapid resolution of common, documented technical issues to ensure an excellent customer experience.

This role operates on a 24/7 shift schedule to ensure continuous global support.

Responsibilities

• Front-Line Triage: Serve as the initial point of contact...