Technical Support Specialist

Technical Support Specialist (Payments / POS Systems)

About the Role

We’re looking for a Technical Support Specialist to support U.S.-based Fintech using payment and POS systems. You’ll assist during onboarding and post-launch, troubleshooting software, hardware, and connectivity issues while delivering calm, high-quality customer support.

What You’ll Do

• Install, configure, and troubleshoot payment applications and POS systems
• Provide phone-based and remote support to non-technical users
• Troubleshoot POS hardware, routers, Wi-Fi, and connectivity issues
• Document recurring issues and help improve support processes
• Maintain professionalism and ownership in high-pressure situations

What We’re Looking For

• 3–6 years in Technical Support / IT Support / Help Desk
• Experience with SaaS, POS systems, payments, or fintech. Must have
• Basic n...