Technical Support Specialist

Role Description

As a Technical Support Specialist (Level 2) in the Hosting division at edunext, you will be responsible for ensuring the continuity and quality of service on our Open edX platforms. You will handle technical incidents, anticipate issues through proactive monitoring, and deliver an empathetic, agile, and reliable experience to our customers.

You'll work closely with the internal Hosting team, documenting solutions to improve processes and contributing to the team's collective technical knowledge.

We're looking for someone with solid technical foundations and great communication skills, someone who enjoys solving problems in Linux/Windows environments while supporting and guiding our clients through their technical challenges.

Main Responsibilities:

• Manage and resolve technical incidents reported by customers, ensuring closure or appropriate escalation.
• Provide clear and empathetic support that builds trust and a positi...