Job Description
Join a global leader in logistics analytics and supply chain intelligence. Our platform processes massive datasets to help the world's largest enterprises optimize their global spend and recovery are looking for a
Technical Support Specialist.
In this fully remote role, you will be the critical bridge between our client-facing teams and our engineering department, ensuring that every bug, feature request, and system defect is analyzed, prioritized, and solved with precision.
Responsibilities
Intake & Technical Assessment
- Serve as the primary intake point for bugs, defects, enhancements, and development requests.
- Assess incoming issues for severity, impact, urgency, and scope.
- Categorize and prioritize work based on business impact, client commitments, and engineering capacity.
- Recreate and/or verify end-user bug reports to ensure accuracy and clarity before they enter the dev queue.
Triage & Workflow Management
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