Technical Support Specialist

Our client, a leading federal defense contractor has an immediate opening for a Technical Support Specialist to work 100% onsite at their facility in Scottsdale, AZ.

Responsibilities::

- Provide technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
- May be involved in customer installation and training
- Provide support to customer/users where the product is highly technical or sophisticated in nature
- Provide technical service management and technical support for customer programs
- Assures all...