Job Description

Technical Support role

1 to 5 Years

Hyderabad

Mandate Skills-Microsoft 365 and Active Directory

US Shifts

Up to 6 LPA-Based on current CTC

Immediate joiners required

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

  1. Customer Interaction:
  • Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening: Understand customer concerns, ask rele...

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