Job Description

About This Opportunity

  • We are seeking a skilled professional to provide timely support to our customers via various communication channels.
  • As an IT Helpdesk Executive, you will be responsible for delivering first-level technical assistance and escalating issues when necessary.
  • Effective issue tracking and logging in helpdesk/ticketing systems is crucial for this role.

About You



  • You should have excellent problem-solving skills and the ability to communicate complex technical information effectively.

  • A strong understanding of customer service principles and a passion for delivering exceptional support experiences is essential.

  • Familiarity with ticketing/helpdesk software and proficiency in maintaining accurate records is required.

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