Job Description
About This Opportunity
- We are seeking a skilled professional to provide timely support to our customers via various communication channels.
- As an IT Helpdesk Executive, you will be responsible for delivering first-level technical assistance and escalating issues when necessary.
- Effective issue tracking and logging in helpdesk/ticketing systems is crucial for this role.
About You
- You should have excellent problem-solving skills and the ability to communicate complex technical information effectively.
- A strong understanding of customer service principles and a passion for delivering exceptional support experiences is essential.
- Familiarity with ticketing/helpdesk software and proficiency in maintaining accurate records is required.
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