Job Description
Morgan McKinley is hiring for a Technical Support Specialist for a 12-month contract assignment with a possibility to extend or to go perm
Responsibilities:
Provide first-line technical support by diagnosing, troubleshooting, and resolving software and application issues reported by users.
Accurately identify, document, and escalate product bugs to the engineering and product teams, providing detailed and reproducible reports.
Manage and prioritize technical support tickets within a ticketing system (e.g., Jira), ensuring timely resolution in line with service level agreements (SLAs).
Communicate technical solutions, workarounds, and status updates to users in a clear, concise, and easy-to-understand manner.
Contribute to the creation and maintenance of a technical knowledge base, including FAQs and troubleshooting guides, to empower users to self-serve.
Requirements:
Bachelor's degree or above in Computer Science, Information Technology, or a related technical ...
Responsibilities:
Provide first-line technical support by diagnosing, troubleshooting, and resolving software and application issues reported by users.
Accurately identify, document, and escalate product bugs to the engineering and product teams, providing detailed and reproducible reports.
Manage and prioritize technical support tickets within a ticketing system (e.g., Jira), ensuring timely resolution in line with service level agreements (SLAs).
Communicate technical solutions, workarounds, and status updates to users in a clear, concise, and easy-to-understand manner.
Contribute to the creation and maintenance of a technical knowledge base, including FAQs and troubleshooting guides, to empower users to self-serve.
Requirements:
Bachelor's degree or above in Computer Science, Information Technology, or a related technical ...
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