Job Description
Technical Support Specialist
Are you passionate about technology and eager to help users resolve complex technical issues? We're hiring a Technical Support Specialist for a 12-month contract, with a possibility of extension or direct hire
What You'll Do:
Provide first-line technical troubleshooting, diagnosing, and resolving software and application issues reported by users.
Identify, document, and escalate product bugs effectively to engineering and product teams, delivering detailed, reproducible reports.
Manage and prioritize support tickets within systems like Jira, ensuring timely resolution in line with SLAs.
Communicate technical solutions, workarounds, and status updates clearly and concisely to users.
Contribute to our knowledge base by creating FAQs and troubleshooting guides to empower users for self-help.
What We're Looking For:
Language Skills: Excellent bilingual communication skills in Chinese as you will speak to Chinese stakeholders in the co...
Are you passionate about technology and eager to help users resolve complex technical issues? We're hiring a Technical Support Specialist for a 12-month contract, with a possibility of extension or direct hire
What You'll Do:
Provide first-line technical troubleshooting, diagnosing, and resolving software and application issues reported by users.
Identify, document, and escalate product bugs effectively to engineering and product teams, delivering detailed, reproducible reports.
Manage and prioritize support tickets within systems like Jira, ensuring timely resolution in line with SLAs.
Communicate technical solutions, workarounds, and status updates clearly and concisely to users.
Contribute to our knowledge base by creating FAQs and troubleshooting guides to empower users for self-help.
What We're Looking For:
Language Skills: Excellent bilingual communication skills in Chinese as you will speak to Chinese stakeholders in the co...
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