Technical Support Specialist

Job description JOB TITLE:

• Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy.


• The Junior Help Desk Technician plays an important role in making sure that happens.
• The Junior Help Desk Technician handles the first level support requests that come in from our Clients.
• They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way.
• When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in Service Delivery Team .

RESPONSIBILITIES & TASKS Customer service Providing a first point of contact for customers through our help desk via phone, email or ...