Job Description
Description We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems.
Responsibilities:
• Deliver prompt and attentive customer service to meet departmental performance goals.
• Provide technical assistance on installations, upgrades, and troubleshooting for various systems.
• Accurately document customer interactions and resolutions with attention to detail.
• Communicate technical issues effectively to customers and collaborate with internal teams.
• Utilize tools and resources to manage service desk tickets and resolve issues efficiently.
• Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.
• Perform basic trou...
Responsibilities:
• Deliver prompt and attentive customer service to meet departmental performance goals.
• Provide technical assistance on installations, upgrades, and troubleshooting for various systems.
• Accurately document customer interactions and resolutions with attention to detail.
• Communicate technical issues effectively to customers and collaborate with internal teams.
• Utilize tools and resources to manage service desk tickets and resolve issues efficiently.
• Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.
• Perform basic trou...
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