Technical Support Specialist

Description

Our client is hiring a Desktop Support Specialist for its Dulles office, which supports approximately 150 to 200 onsite users. This role is part of a 16-person IT support team that serves over 5,000 users nationwide across 25 offices and hundreds of job sites. While the primary focus is providing hands-on technical support (level 1 and 2) at the local level, the position also provides day to day remote tech support to all 5000 users. Figure 60% local support and 40% remote support.

Primary Responsibilities

• Provides level 1 and level 2 tech support to local and remote offices

• Provides support via walk-up, phone, chat, or email.

• Resolves all first and second level support requests

• Documents incidents and problems in Zendesk (moving to Halo) and escalates issues to the appropriate teams when required.

• Serves as the technical liaison to all users company wide, able to resolve technical issues within the desktop comp...