Technical Support Specialist

Description

Join a small, trusted team responsible for the end to end endpoint lifecycle for a distributed workforce. This role focuses heavily on imaging, deployment, shipping/receiving, inventory management, and device support, along with providing high quality remote end user support in a regulated environment.

1 1/2 + YEARS of experience

• Own the endpoint hardware lifecycle, including imaging, configuration, deployment, shipping, returns, replacements, and device retirement

• Execute joiners and leavers processes, ensuring timely equipment delivery, recovery, and deprovisioning

• Maintain accurate hardware and peripheral inventory, including unassigned, deployed, and disposed assets

• Provide remote support for end users, resolving tickets efficiently and ensuring clear communication through closure

• Troubleshoot and support Windows 10, peripherals, mobile devices, and basic business applications

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