Technical Support Specialist (Tier 2)

Position Overview

As a Technical Support Specialist for our SaaS platform, you will be responsible for both initial customer support and advanced technical issue resolution. You will play a key role in ensuring the reliability and effectiveness of our radiotherapy and radiology machine QA solutions, directly impacting patient safety and clinical outcomes. This position offers the opportunity to collaborate with clinicians, medical physicists, and developers in a fast-paced, mission-driven environment.

Key Responsibilities

• Provide comprehensive technical support by managing and resolving both initial support requests (basic troubleshooting and customer inquiries) and escalated support cases (advanced troubleshooting and complex issues) for our software solutions, with a focus on radiotherapy clinical environments.
• Serve as the escalation point for complex or unresolved issues, ensuring prompt and effective resolution for customers and internal us...