Technical Support Specialist (Tier II)

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

As a Technical Support Specialist (Tier 2), you'll be instrumental in ensuring that customers receive exceptional support for a suite of software products. Your role will involve resolving intricate technical issues, providing comprehensive troubleshooting assistance, and collaborating closely with cross-functional teams to deliver prompt solutions.

What you’ll do

• Provide advanced technical support to customers via email, phone, or chat channels.
• Troubleshoot and resolve escalated technical issues related to our software products.
• Analyze and diagnose complex software problems, identifying root causes and implementing effective solutions.
• Collaborate...