Technical Support Specialist

Job Description

At AT&T we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more.

As a Technical Support Specialist, you’ll work to resolve complex customer issues by conducting an initial triage of the problem and isolating where it originated. You’ll determine the most efficient resolution and engage the appropriate teams, where necessary. You’ll also have the opportunity to work with various teams and vendors. Maintaining a working knowledge of the mobility network, provisioning and ordering systems will be crucial to executing a resolution to complex and reoccu...