Job Description

We are seeking a Technical Support Specialist with deep experience in APIs and system integrations to support and resolve complex technical issues. In this customer-centric role, you will partner closely with clients to understand their use cases, troubleshoot integration challenges, and provide clear, actionable guidance. You’ll leverage your technical expertise and strong communication skills to ensure customers realize maximum value from our solutions and enjoy a seamless experience. This is an opportunity to work in a dynamic environment and play a key role in our customers’ and team’s success.

What you will be doing:

  • Serve as the primary point of contact for technical issues via phone, email, and interactive chat.

  • Diagnosing and resolving technical issues through troubleshooting.

  • Responding to queries with a customer-centric mindset and offering clear, practical advice to help resolve problems effectively.

  • Maintaining acc...

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