Job Description

Description

SAIC is seeking a Technical Support Specialist to support a large federal government agency in Washington, DC. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays. This is a NIGHT SHIFT: Sunday-Thursday, 10:30pm-7:15am.

Description of Duties:


  • Perform advanced, day-to-day operational maintenance, support, and upgrades for complex operating systems and mobile workstations.

  • Coordinate, direct, and perform complex software installations.

  • Develop, implement, and promote standard operating procedures and schedules.

  • Manage, maintain, and repair enterprise devices for remote global workforce with a user base of more than 20K.

  • Utilize an IT Service Management ticketing system (ServiceNow) to document incidents and requests and the respective resolutions and fulfillments.

  • Perform administrative tas...

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