Technical Support Specialist (WFH)

We're looking for a Technical Support Specialist who is tech-savvy, customer-obsessed, and passionate about solving technical problems with empathy and clarity. You will be supporting cloud-based calling platforms, network troubleshooting, mobile/data provisioning, and AI tool performance – all while creating meaningful experiences for our clients.

Responsibilities

• Provide 5-Star Tech Support
  • Troubleshoot and configure cloud-based call routing platforms (e.g., Dialpad, Aircall, Cloud PABX).
  • Handle call flow configurations, audio quality issues, and user provisioning.
  • Use logical thinking to resolve network, routing, and system setup concerns.
• Network and Connectivity Support
  • Diagnose and resolve NBN or Fibre internet issues; create and visualize network diagrams.
  • Provision and troubleshoot mobile and data connections (training available).