Job Description
Job Description
As a Technical Support Specialist within the Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless Local Area Network (WLAN) and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in Wireless Local Area Network (WLAN) design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.
How You Will Contribute And What You Will Learn
As a Technical Support Specialist within the Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless Local Area Network (WLAN) and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in Wireless Local Area Network (WLAN) design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.
How You Will Contribute And What You Will Learn
- Provide expert IT service management in Incident, Problem, and Change Management for Wireless Local Area Network (WLAN) and ClearPass Policy Manager (CPPM) technologies.
- Analyze and resolve complex production network issues while ensuring reliable service operation for IT W...
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