Job Description

Overview

Job Description – Tier 2 Technician (Advanced Administration & Escalation)

Location: Bogotá, Colombia – Sura Rosales, Calle 72 #8‑24, Edificio Suramericana

Work Model: 4 days onsite + 1 day from home (non‑negotiable)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST

Role Overview

Solvo Global is seeking a highly skilled Tier 2 Technician to support advanced administration, troubleshooting, and escalations across a wide range of IT systems. This role is responsible for complex issue resolution, system integrations, and managing core platform configurations. You will also act as an escalation point for Tier 1 and collaborate closely with various IT departments.

Key Responsibilities

Systems Administration

  • Administer Exchange Online , Active Directory , SharePoint , and manage associated permissions.
  • Configure and maintain...

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