Job Description

Job Description

Your influential mission. You will... 

  • Investigate, troubleshoot, and solve our customers’ various concerns. 
  • Act as local “Competence Manager” for the Tech Support function.
  • Be ready to expect the unexpected and tackle critical situations. 
  • Manage incidents and support requests
  • Communicate with our licensees and partners in English, mainly via email. 
  • Work in shifts (including weekends, no night shifts). 

Qualifications

Components for success. You... 

  • Are interested in the field of IT and have knowledge and experience with IT Services Management (ITIL, Lean IT, DevOps)
  • Have a strong work ethic and the willingness to take responsibility for your work. 
  • Enjoy working in a team environment and aren’t afraid to ask for help. 
  • Possess outstanding communication skills and the abili...

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