Job Description
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Job details
- Work location: Hybrid
- Salary: 100,000 to 130,000 annually (To be negotiated) / 35 to 40 hours per week
- Terms of employment: Permanent employment, Full time
Work must be completed both in person and remotely.
Responsibilities
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set u...
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