Technical Support Team Lead/Tier 2

As a Technical Support Team Lead and Tier 2 Support, your pivotal role addresses intricate and escalated technical challenges that veer away from standard procedures. Your proficiency and innovative approach are vital in delivering advanced technical resolutions to our valued customers.

You will lead a team of 4-8 Tier 1 Technical Support Specialists in Canada and in Mexico and work closely with our Engineering, Finance, and Customer Success teams. We value collaboration, data-driven decisions, and continuous improvement. Your duties encompass resolving demanding issues, crafting scripts, fine-tuning packages and configurations, and tackling global-level concerns that impact numerous users and accounts. Knowledge of Spanish is a great advantage.

This multifaceted role not only demands technical prowess but also entails leadership, administrative, and shipping responsibilities. By seamlessly integrating these facets, you play a pivotal role in ensuring the ...