Technical Support Technician

Description

***Positions Summary***: The IT Desktop Support is responsible for providing technical support, managing complex IT issues, and ensuring the stability and security of end user computing environments. This role involves advanced troubleshooting, IT infrastructure support, process automation, and working with other technicians.

Job Responsibilities:

 Assist in File restores

 Work with IT Infrastructure for basic network status and port activation

 Escalate and collaborate with IT Team lead on critical incidents

 Diagnose and resolve technical issues related to hardware, software, and network infrastructure

 Assists in coordinating and escalation of audiovisual setups and video conferencing support

o Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.)

o Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

 Manage and rem...