Job Description

Job Details

Description

Join Fintech in Tampa, FL as a Technical Support Technician


The Technical Support Technician plays a key role in ensuring a seamless technology experience for employees across the organization. This hands-on role provides front-line support for computers, software, hardware and connectivity issues while managing requests through our ticketing system. Responsible for configuring accounts, deploying equipment, maintaining accurate inventory, and contributing to clear process documentation.


Essential Functions:

  • Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware

  • Manage support requests in a ticketing system in a timely and effective manner, per defined policy and SLA

  • Create, configure, and maintain user accounts, email accounts, and related services

  • Procure, configure, an...

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