Technical Support/Field Service Coordinator

Technical Support/Field Service Coordinator

Brooks Hire is a proud, family-owned Australian business that has been operating for over 45 years. With branches nationwide and a fleet of over 5,000 machines, we are an industry leader in equipment hire for the civil, mining, and construction sectors.

We are currently seeking an experienced and motivated Technical Support/Field Service Coordinator to join our dedicated team. This role is perfect for someone with strong mechanical knowledge, excellent organisation skills, and a passion for delivering exceptional service.

The Role:

As a Technical Support/Field Service Coordinator , you will play a vital role in ensuring the efficient operation of our service department by providing technical support to customers & mechanics. Your responsibilities will include:

• Coordinating scheduled maintenance and breakdown support for equipment across metro and regional areas.
• Booking and mobilising field service technicians, including organising medicals and inductions as required.
• Preparing service quotes and processing job cards, service sheets, and damage reports.
• Ordering and supplying parts and liaising with suppliers.
• Ensuring timely and accurate data entry and invoicing.
• Maintaining strong relationships with clients through proactive communication and support.

What You’ll Bring:

• Field Service experience preferred
• Experience in a similar Technical Support/Service Coordinator or mechanical role (earthmoving/mining/civil industries ideal).
• High level of computer literacy and attention to detail.
• Ability to be On Call, on a rotating roster.
• Excellent presentation and communication skills
• Ability to work in a team environment.
• Ability to work in a fast-paced environment and manage competing priorities with ease

What We Offer:

• Great career and advancement opportunities
• Competitive remuneration
• Onsite parking
• Stable and secure Family business
• Access to our Employee Assistance Program (EAP).