Technical Support/Infrastructure Engineer

Overview

Position Name – Technical Support/Infrastructure Engineer

Type of hiring – Contract

Location – Moncton, NB E1H 1X6 (Onsite)

This position is 100% work from office.

Min 3 Years of experience is required.

Responsibilities

• End to end onboarding process (Laptop preparation, packing and shipping the assets and preparing the bulk asset upon requirement).
• Sound knowledge of MAC and Windows operating systems.
• Device Lifecycle Management: Provisioning and decommissioning Mac devices (MacBooks, iMacs) for user onboarding and offboarding.
• System Troubleshooting: Diagnosing and resolving hardware, macOS, and software application issues in person or remotely.
• MDM Administration: Managing device fleets using tools like Jamf Pro, Kandji, or Microsoft Intune to enforce security policies and deploy software.
• Apple Ecosystem Support: Assisting...