Technical Support/Technical Sales

The Technical Support Sales Agent is responsible for troubleshooting and diagnosing problems with equipment, providing repair and maintenance advice, and answering technical questions about the operation and use of our loading dock equipment. The job may also involve working closely with technical writers and manufacturers’ support representatives to develop documentation and manuals and improve existing ones, as well as training customers on the proper use of equipment. Strong knowledge of electrical systems and experience in the field is typically required for this role. Additionally, the role includes field service support duties, which involve on-site visits to assist with

equipment installation, repair, and maintenance.

This position requires strong leadership, technical aptitude, and a customer-centric mindset. You will manage bilingual teams (Spanish/English), oversee local warehouse and logistics activities, and act as the key liaison between Mexico ...