Job Description
Job Description
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.What Will You Do?Coordinates application support objectives in partnership with production support team, development team and business representatives.
Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
Participates in secondary tasks such as projects, change management, testing, disaster recovery, etc.
Proactively identifies gaps, potential issues and suggest recommend...
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