Technical Systems Analyst

Overview

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

What Will You Do?

• Coordinates application support objectives in partnership with production support team, development team and business representatives.
• Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution.
• Lead day-to-day support activities such as application monitoring and service requests, escalating to Tier 3 and Tier 4 teams as required.
• Participate in secondary tasks such as projects, change management, testing, disaster recovery, etc.
• Proactively identify gaps, potential issues and suggest recommendations for improvement of systems....