Technical Team Lead

Job Summary:

The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

The team leader role is accountable for the management of them Onsite team and customer relationship. They oversee the onsite delivery team to ensure that contracted services are delivered in accordance with agreed expectations and Service Level Agreements

Essential Duties and Responsibilities

• Review administrative processes and recommend improvements as necessary
• Responsible for overflow of work as dictated by business needs
• Maintain current and acceptable procedures for all assigned task
• Perform preventative maintenance task to help maintain customer space
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